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FREQUENTLY ASKED QUESTIONS

If you can't find your answers here, please get in touch by calling our main line at +1 614 333 8390 or email us at sales@xactparts.com

Our office and facility is located in Columbus, Ohio - USA. All our orders ship from Ohio, USA.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for items in your cart - we will ship your order within 1 to 2 business days. 

Our support team is always happy to guide you at any step!


We offer FREE 2-3 DAYS SHIPPING for all US orders. We offer affordable, flat rate shipping options for international orders and some may qualify for free shipping depending on the volume. Please get in touch with our sales team for help.

Yes and we would love to meet you. We kindly ask you give us at least 2 hours to process and get your order ready.

We ship from the United States with terms defined as "Free on Board (FOB), USA". This means that ANY and ALL fees and charges are your responsibility. You will probably be charged some mixture of customs fees (e.g. taxes, duties, processing fees, brokerage fees, etc.) upon delivery of your shipment. Exact Parts has no control over these fees, nor any means to calculate them. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

The shipping charges you pay to Exact Parts, Inc. DO NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment may be returned to us and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. If you receive the shipment and refuse to pay the custom's fees, such that we are billed by UPS or USPS on your behalf, we will bill you for these fees directly.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please familiarize yourself with the customs laws in your country, BEFORE you order!

We accept credit cards from all countries. However some international customers may be requested to provide further documentation for security purposes (in some cases we may ask that you resubmit payment by a different method). Please ensure that your billing address matches and can be verified with the credit card authorization system. 

However, for fastest worldwide order processing, we strongly recommend that you pay by PayPal (from a Verified account).

We regularly do business with customers all over the world, but we service valued clients from following countries on a daily basis:

  • Canada
  • Mexico
  • United Kingdom (Great Britain)
  • Ireland
  • Australia
  • New Zealand
  • Netherlands (Holland)
  • France
  • Germany
  • Spain
  • Japan

To see the status of your order, please login to your account and check status under order history information. You will also find the tracking information here.

To see the status of your order, please login to your account and check the order history for tracking information or shipping status. Be sure that all of the items in your order have shipped already. If you order displays your shipment tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact our customer service team for assistance.

We may sometimes ship an order in multiple packages, please login to your account and confirm that all of the items in your order have shipped. If all items show as shipped, we recommend that you please first contact the shipper and confirm the status of the shipment with them. If the package has been delivered and you haven't' received it yet, please contact our customer service team for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. We will always keep you updated on the status of the order every week. 

Yes, we do! While all the prices you see on our site are already at discounted or best industry prices, we also offer extra discounts and bulk pricing for qualified, loyal partners. Get in touch with our sales team today to learn more about our pricing structure, and how it can work for you!

We accept all major credit card and PayPal options. You can also call in to place and pick up your order same day. You can pay cash or credit when picking up your order. Please allow us at least 2 hours to process your order.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

All of our parts come with a 90 Days Warranty unless otherwise stated. While we will continue to work with our customers regarding any issues with their purchases, we would like our customers to know that their satisfaction and trust is always a priority.

We warrant our parts to be free from defects in material and/or workmanship under normal use and service for 90 days from the date of purchase, subject to the terms and conditions set forth below (the “Express Warranty”).

Exact Parts Inc. does not warrant its goods against any defect except as set forth above, and we are not responsible for, and do not warrant against, any defect or damage caused by improper storage, improper installation, maintenance, internal or external hostile environment, misuse, abuse, negligence, accident, modification, tampering, the attachment of any unauthorized accessory, alteration to the parts, or any other conditions whatsoever that do not constitute a defect in material and/or workmanship.

Our sole responsibility under this Express warranty shall be, at its option, to either repair or replace any goods which fail during the warranty period, provided that Buyer has promptly reported same to us in writing, and complies with the provisions of this Express Warranty.

If an item you received from our website is damaged or defective, you can return it for a refund or replacement and we will even provide a free return label. Click here to start a return now.

Items shipped from our online store (www.xactparts.com) can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them. 

EXCEPTIONS:

International Orders DO NOT qualify for free return shipping. We will refund or replace the item purchased if the customer returns the item. Please package the item properly to avoid damage risks. We are not also responsible for import duties or taxes due on your order upon pickup or delivery. 

Any returned item that is damaged due to customer misuse, or is missing parts and in an unsalable condition as a result of customer tampering with product may result in the customer being charged a restocking fee based on the condition of the product.

All returned items must be in there original packaging or properly packed to avoid damages during the return shipping.

Once the item is received at our return center, it takes 1 to 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. 

We will be happy to help with any issues you may have with any items you've purchased from us.

Click here to start a return or email us at sales@xactparts.com and fill out the form below to submit your request. 

Please follow the steps below to setup a new account with us. You can always contact us if you need help in setting up an account with us.


How to create an account

Click the "My Account" icon at the top right hand side of the web page to navigate to the login page. 

To the right of the "SIGN IN" button, you'll see a link that says "Forgot your password?". Click on that link and follow the next steps. 

Use the email that's registered under your account to receive the password reset link.Account password reset

Please login to your account and review the invoices of your orders under order history in your account. Please compare your order invoices on our website with your financial records. If you have further questions or concerns, please contact our customer service for assistance.

Yes we do! To get in contact with one of our live chat agents, look for the Live Chat button located on the bottom right hand of the page. If you are unable to see this button or it says that we are away, it saddens us to say that we do not have a specialist available to assist via chat at that moment. You can leave us a message and we will definitely get back with you.