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GETTING TO KNOW MORE ABOUT US

WHO WE ARE?

Our name ‘Exact Parts’ says it all.

Founded in 2012 and headquartered in Columbus, Ohio – USA, Exact Parts is one of the leading companies in the aftermarket replacement parts for laptop and mobile devices.

We started out as an online retailer on eBay and Amazon selling electronic parts and as our inventory grew, we decided to move away and be an independent online retailer hence www.exact-parts.com.

HOW CAN WE ASSIST YOU?

We are committed to providing the most up-to-date and genuine parts in the US market and worldwide.

We are proud to cooperate with other leading companies and global vendors in order to meet and exceed our customers’ needs and expectations.

We understand that computers and other mobile devices are increasingly playing a significant role in the future of businesses, schools as well as in personal uses. To that effect, we offer Free 2-3 Same Day shipping on all orders placed within the 50 US States and some US Territories.

We guarantee to ship the same day for all orders placed before 3PM EST and to make sure that happens, we ensure that our stock is current and up-to-date at all times.

We accept special orders and we will help find aftermarket parts for laptops and other mobile devices that are generally not often found online. For all questions and inquiries, please contact us at sales@exact-parts.com.

WHY SHOULD YOU BUY FROM US?

With so many suppliers or vendors all selling parts online these days, it's sometimes difficult or confusing to decide which is the best one to buy from.

Who's going to give you high quality parts and at a great value? Who has the most conclusive and clear description of the parts you seek? Who offers advice and provides great service too? Can you find all these in one supplier? These are some of the questions or concerns that we all have especially when buying products online. 

At Exact Parts, we understand your concerns and, although we're not perfect, we do listen, and we try very hard to get things right and always strive for improvement.

Here are a few of the reasons why we think you should buy from us

  • We offer Free Shipping (We deliver within 3 Business Days for all US Orders)
  • Easy returns - we ship to you for free and if you decide to return it, we pay for the return shipping as well - simple as that.
  • We guarantee the quality of our parts 100% and if you are not happy with them for any reason, we will provide a full refund - no questions asked.
  • We offer flexible payment options (PayPal, G-Pay, Apple Pay, ShopPay, Purchase orders).
  • Don't have any money? No Worries! You can apply for or use your PayPal Credit. Simply choose the PayPal Option during your checkout
  • We have a U.S based courteous, knowledgeable and professional support representatives.
  • When we issue a refund, it will by default go back to the original form of payment. We won't issue store credit unless you specifically choose to. You will have your money back the way you want it.
  • We don't charge restocking fees, administrative fees or any other fees for any items returned during the standard return window - FOR ANY REASON.
  • We're happy to offer advice and answer your questions - even if you don't buy anything from us.
  • We are not some "fly-by-night" company as we have been in business since 2012. Nor are we just some faceless internet people. You are warmly invited to come and see us and place and pick your orders in person.

We really do strive to improve and work really hard to get it right all the time.

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