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RETURN AND REFUND POLICY

Thank you for shopping with us. If you are not entirely happy with any item you purchased from us, we want you to know that we are here to help.

RETURN POLICY

Items shipped from our online store (www.exact-parts.com) can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them. 

Any returned item that is damaged due to customer misuse, or is missing parts and in an unsellable condition as a result of customer tampering with product may result in the customer being charged a restocking fee based on the condition of the product.

All returned items must be in there original packaging or properly packed to avoid damages during the return shipping.

You can request to return any items in your order after the 30 days window but not exceeding 60 days from the day the order was delivered to you. Should you need to return any items in your order after the 30 days standard return window, you will be charged for return shipping plus a 10% restocking fee.

EXCEPTIONS:

International Orders DO NOT qualify for free return shipping. We will refund or replace the item purchased if the customer returns the item. Please package the item properly to avoid damage during shipping. We are not also responsible for import duties or taxes due on your order upon pickup or delivery. 

REFUNDS

Once the item is received at our return center, it takes 2 to 3 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. 

Please note that we do not issue refunds for any shipping costs incurred by the customer - i.e. if you have paid for the initial shipping charges of your order and you decide to return some or all items in your order, we will only issue full refund for the costs of or amount equal to the value of the item and NOT the shipping charges incurred, if any.

RETURN SHIPPING

We will pay for the return shipping for any item returned during our standard 30 days return window. 

You can request to return any items in your order after the 30 days window but not exceeding 60 days from the day the order was delivered to you. Should you need to return any items in your order after the 30 days standard return window, you will be charged for return shipping plus a 10% restocking fee.

We will be happy to help with any issues you may have with any items you've purchased from us.

For help with any return, please email us at sales@exact-parts.com or fill out the form below to submit your request. 

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