Items shipped from our online store (www.xactparts.com) can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
International Orders DO NOT qualify for free return shipping. We will refund or replace the item purchased if the customer returns the item. Please package the item properly to avoid or minimize damage risks. We are not also responsible for import duties or taxes due on your order upon pickup or delivery.
Any returned item that is damaged due to customer misuse, or is missing parts and in an unsellable condition as a result of customer tampering with product may result in the customer being charged a restocking fee based on the condition of the product.
All returned items must be in there original packaging or properly packed to avoid damages during the return shipping.
Once the item is received at our return center, it takes 1 to 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
We will be happy to help with any issues you may have with any items you've purchased from us.
Email us at firstname.lastname@example.org or fill out the form below to submit your request.