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HELP CENTER

ORDERS & ORDERING:

If you can't find your answers here, please get in touch by calling us at 1-877-750-9393 or email us at sales@exact-parts.com. You can also chat live with our support team for help during our business hours.

Yes, you will need an account to place an order. Setting up an account with us comes with the following perks:

  • Quick verified checkout process
  • You can easily view your order status and history.
  • You have the opportunity to receive updates detailing our new products and special promotions

Our company is located in Columbus, Ohio - United States. All orders placed by our customers ship from our facility in Columbus, Ohio.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you are done and want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions and proceed by providing us with delivery information and selecting a payment method for the items in your cart - we typically ship orders within one business day.

Our support team is always happy to guide you at any step!

We offer free shipping for all orders placed and shipped to destinations in the United States. We offer affordable, real-time rates directly from multiple shipping carriers and delivery options for our international customers. Some international orders may qualify for free shipping depending on the volume. Please get in touch with our sales team for help with large order volumes.

Yes, and we would love to meet you. We kindly ask you give us at least 2 hours to process and get your order ready. We will also notify you via the phone number or email provided as soon as your order is ready for pick up.

To see the status of your order, please login to your account and look for the tracking information provided under the order history information. If a tracking number is provided, please use it to track your package. If no tracking number is provided and no one has reached out to you regarding this, please get in touch with our support team and you are guaranteed an update or a resolution for your order.

We may sometimes ship an order in multiple packages, please login to your account and confirm that all of the items in your order have shipped. If all items show as shipped and you have a tracking number, we recommend that you please first contact the shipper and confirm the status of the shipment with them. If the package has been delivered and you haven't' received it yet, please contact our customer service team for assistance.

Backordered items are those which our suppliers aren't able to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. We will always keep you updated on the status of the order every week. You can also reach out to us at any time for an update.

To see the status of your order, please login to your account and check the order history for tracking information or shipping status. Be sure that all of the items in your order have shipped already. If you order displays your shipment tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered" and you haven't received any package yet, please contact our customer service team for assistance.

Please contact our support team if you need to make changes to your order or cancel it. Please note that any orders that have already been shipped cannot be cancelled.

To make changes to your shipping address, please contact our support team for help. Please be advised that your shipping address cannot be revised after the order has been processed or shipped.

Discount codes and promotions cannot be used at the same time and or in the same order with other discounts and promotions unless stated otherwise.

All orders placed within the United States qualify for free shipping.There are no minimum order values or membership requirements needed. For international orders, free shipping can be applied to orders that meet the minimum amount required. Please contact our sales team if you need help or have more questions on this.

INTERNATIONAL ORDERS:

We accept credit cards from all countries. However some international customers may be requested to provide further documentation for security purposes (in some cases we may ask that you resubmit payment by a different method). Please ensure that your billing address matches and can be verified with the credit card authorization system. However, for fastest worldwide order processing, we strongly recommend that you pay by PayPal (from a Verified account). We regularly do business with customers all over the world, but we often service valued clients from following countries:

  • Canada
  • Mexico
  • United Kingdom (Great Britain)
  • Ireland
  • Australia
  • New Zealand
  • Netherlands (Holland)
  • France
  • Germany
  • Spain
  • Japan

We ship from the United States with terms defined as "Free on Board (FOB), USA". This means that ANY and ALL fees and charges are your responsibility. You will probably be charged some mixture of customs fees (e.g. taxes, duties, processing fees, brokerage fees, etc.) upon delivery of your shipment.

We have no control over these fees, nor have any means to calculate them. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

The shipping charges you pay to Exact Parts, Inc. DO NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment may be returned to us and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. If you receive the shipment and refuse to pay the custom's fees, such that we are billed by UPS, DHL or USPS on your behalf, we will bill you for these fees directly.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

Please familiarize yourself with the customs laws in your country, BEFORE you order!

To see the status of your order, please login to your account and check the order history for tracking information or shipping status. Be sure that all of the items in your order have shipped already. International orders may also be delayed or held at or by the customs in your country. If your packages each show a status of "delivered" and you haven't received it, please contact our customer service team for assistance.

RETURNS & WARRANTY:

We accepts returns and we offer free 30 Days returns - we will pay for return shipping. If you are not happy with your purchase and wish to return an item, please contact us within 30 days from the date you received your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and promptly get you a return shipping label.

Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm that we received your returned item and again when we finally process your return.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. We will email you a refund confirmation once we process your refund.

Yes, please get in touch with our support team and they can help you expedite a replacement unit for your returned item.

All of our parts come with a 90 Days Warranty unless otherwise stated. We would like our customers to know that their satisfaction and trust is always our priority.

We will sometimes continue to work with our customers regarding any issues with their purchases even after the end of our 90 days warranty period.

MY ACCOUNT:

Please follow the steps below to setup a new account with us. You can always contact us if you need help in setting up an account with us.

  • Start by visiting the "Create Account" page.
  • On the create account page, all you need to do is put your information (name and email) and set a password for your account. With this information, you are able to login to your account. 
  • Once you login, you can finish setting up your profile and add your shipping information or you can wait till you place an order and the system will then ask for your shipping information.

On the login page, click “forgot password?” link and you’ll be redirected to a page where you can create a new password. Please note that the initial email used to sign up for the account is required in order to receive the password reset link.

Please contact our support team so we can help you change your email address.

Please login to your account and review the invoices of your orders under order history in your account. Please compare your order invoices on our website with your financial records. If you have further questions or concerns, please contact our customer service for assistance.

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